Administering Cisco Unified Communications Workspace (ACUCW1)

Category ID Duration Level Price
Cisco 13664 5 Day(s) Foundation $3,795.00

Administering Cisco Unified Communications Workspace (ACUCW1)

Class Schedule

Live Online

Location Date Time Register
Live - Online 10/21/2024 - 10/25/2024 11:30 AM - 7:30 PM EDT Register
Live - Online 10/28/2024 - 11/01/2024 8:30 AM - 4:30 PM EDT Register
Live - Online 11/11/2024 - 11/15/2024 8:30 AM - 4:30 PM EST Register
Live - Online 11/18/2024 - 11/22/2024 11:30 AM - 7:30 PM EST Register
Live - Online 12/02/2024 - 12/06/2024 8:30 AM - 4:30 PM EST Register
Live - Online 01/06/2025 - 01/10/2025 8:30 AM - 4:30 PM EST Register
Live - Online 01/13/2025 - 01/17/2025 11:30 AM - 7:30 PM EST Register
Live - Online 02/03/2025 - 02/07/2025 11:30 AM - 7:30 PM EST Register
Live - Online 02/10/2025 - 02/14/2025 8:30 AM - 4:30 PM EST Register
Live - Online 03/17/2025 - 03/21/2025 11:30 AM - 7:30 PM EDT Register
Live - Online 03/31/2025 - 04/04/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 04/07/2025 - 04/11/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 04/28/2025 - 05/02/2025 11:30 AM - 7:30 PM EDT Register
Live - Online 05/19/2025 - 05/23/2025 11:30 AM - 7:30 PM EDT Register
Live - Online 05/26/2025 - 05/30/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 06/02/2025 - 06/06/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 06/09/2025 - 06/13/2025 11:30 AM - 7:30 PM EDT Register

Course Overview

In this exclusive Global Knowledge course, you will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

Course Objectives

After completing this course, students will be able to...
· Basic CUCM architecture and terminology
· How the CUCM administrative and user GUIs work
· Device pools and other common elements of phone configuration
· Add and delete phones manually and using auto registration
· Use the BAT tool to add phones and users and to change configurations
· Add users, assign them capabilities, and associate them with phones
· Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
· Configure phones for Class of Service using the line/device approach
· The NANP (North American Numbering Plan)
· Configure phones for voice mail
· Investigate CDR and billing using third-party systems
· Components of the Unity Connection systems and how they integrate into a unified messaging system
· Configure Cisco Unity Connection users
· Deploy and use the Cisco Jabber Client

Training Delivery Methods

With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.

Classroom Live Training

Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.

With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.

Classroom Virtual Training

Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.

Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.

Live Online Training

Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.

  • Delivering live training to multiple locations at one time
  • 100% live, instructor led training in a classroom setting without excess travel.
  • Dramatically reduced class cancellation rate.

Private Group Training

Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:

  • Instructor Consult to get to know your instructor and convey your customized requirements
  • Course Curriculum tailored to your specifications and displaying your organization's branding
  • On-Line course evaluations provided for your review
  • Post-Assessments to ensure your learners have fully comprehended

On-Demand Learning

On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.

With On-Demand, you learn at your own pace and in the convenience of your own space.

With Learn at your own pace…

  • Personal industry leading trainers and instructors right on your own desktop.
  • Acquire leverage to better career opportunities.
  • Learn the latest information technology.
  • Increase your earning potential
  • Get Certified
Try Before You Buy…
If you would like to experience On-Demand before you purchase, send an email to: ondemand@productivitypointls.com to receive your Course Demo Code.

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