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Home > Professional Development Skills > Employee Development > Business Etiquette
This course provides guidelines for common business etiquette, such as how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.
This instructor-led one day course provides guidelines for professional business etiquette, such as how to choose polite and positive responses to rude behavior, and how to establish positive connections with anyone.Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues. When you do not use manners or common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities.Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them.
Category
ID
Duration
Level
Price
Employee Development
12996
1 Day(s)
Foundation
$595.00
Objectives
Lesson objectives help you become comfortable with the course, and also provide a means to evaluate learning. In the Business Etiquette Training course, you will learn how to:• Practice common business etiquette to build and maintain relationships• Be resilient in difficult situations• Interact in a courteous and respectful manner with coworkers and subordinates• Interact respectfully with individuals with disabilities• Establish positive human connections• Maintain relationships with strong communication skills• Incorporate the traits of successful and respected managers into daily routines
Module One: Manners and Courtesy MatterLearning objectives Etiquette and professionalism go hand-in-hand Setting expectations Module Two: Respect YourselfControl what you can Why bother? Creating boundaries Dealing with people who stress you out Saying “no” diplomatically Module Three: Respecting OthersYour esteemed colleagues Making a good first impression Keeping your cool when a customer is hot Interacting with people who have disabilities Show consideration for property Module Four: Building Rapport and Making ConnectionsHuman connections Positive language Listen up The power of what is not said Module Five: Building Better RelationshipsActions speak loudly Interrupting Being king of the world Who is right and who is wrong
Module Six: Taming TechnologyNetiquette The telephone Voice mail Module Seven: How to Be a Respected and Respectful ManagerDo you have what it takes? Humor Encouraging employees Develop trust Mistakes that cannot be overcome
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
There are no formal prerequisites required for this course.
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