Cloud Service Manager

Category	ID	Duration	Level	Price
Cloud Computing	13073	3 Day(s)	Intermediate	$2,625.00

Class Schedule

Course Overview

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Cloud Service Design, Deployment and Run course enables Senior (ITIL) Service Managers to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program and provides a hands-on, practical approach to understanding how cloud impacts operational processes, and how to adapt these processes to deliver better services.
The course materials include comprehensive reference materials that help to continue participants’ educational experience post the course. The course prepares candidates for the Professional Cloud Service Manager (PCSM) Exam provided by the Cloud Credential Council. The PCSM is endorsed, recognized and/or supported by several key technology vendors and standards bodies. The content for this course, as well as the PCSM certification is based on the cloud standards developed by NIST.
Certification (PCA).

Course Objectives

At the end of this course, the participant will gain competencies in and be able to:
• Compare Suppliers, Brokers and Carrier Management
• Design Cloud Service Strategy
• Deconstruct Federated Cloud Service Desk
• Comprehend Cloud Asset Transition Management
• Apply Cloud Ecosystem Management
• Outline Service Management in different Cloud Scenarios
• Differentiate Cloud Tiers and analyze Service Management Availability
• Illustrate Distributed and Federated SLA
• Show Cost of Quality, Acquisition, Transition and Operation in Cloud
• Spot Cloud Market Operations (IaaS)
• Analyze key issues for managing cloud platform services
• Analyze stages in effective capacity management across platforms
• Outline Platform Capacity Management
• Illustrate role of SaaS Service Manager
• Construct different on-line sourcing environment options: directories, catalogs, apps stores, marketplaces, crowd sourcing scenarios
• Distinguishes the key service management factors involved in marketplace and catalog provision
• Analyze the key license management issues in a variety of given scenarios, including on-premise and off-premise models.

Professional Cloud Service Manager (PCSM)

Cloud Solutions Architect

Cloud Technology Associate

Cloud Solutions Architect

Training Delivery Methods

With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.

Classroom Live Training

Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.

With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.

Classroom Virtual Training

Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.

Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.

Live Online Training

Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.

Delivering live training to multiple locations at one time
100% live, instructor led training in a classroom setting without excess travel.
Dramatically reduced class cancellation rate.

Private Group Training

Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:

Instructor Consult to get to know your instructor and convey your customized requirements
Course Curriculum tailored to your specifications and displaying your organization's branding
On-Line course evaluations provided for your review
Post-Assessments to ensure your learners have fully comprehended

On-Demand Learning

On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.

With On-Demand, you learn at your own pace and in the convenience of your own space.

With Learn at your own pace…

Personal industry leading trainers and instructors right on your own desktop.
Acquire leverage to better career opportunities.
Learn the latest information technology.
Increase your earning potential
Get Certified

Try Before You Buy…
If you would like to experience On-Demand before you purchase, send an email to: ondemand@productivitypointls.com to receive your Course Demo Code.

Class Schedule