Excellence in Technical Customer Service

Category	ID	Duration	Level	Price
Customer Service	13675	1 Day(s)	Foundation	$695.00

Class Schedule

Live Online

Location	Date	Time	Register
Live - Online	02/21/2025 - 02/21/2025	10:00 AM - 4:00 PM EST	Register
Live - Online	04/21/2025 - 04/21/2025	10:00 AM - 4:00 PM EST	Register
Live - Online	06/20/2025 - 06/20/2025	10:00 AM - 4:00 PM EST	Register

Course Overview

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative.

You will also need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you will learn how to develop skills that will help you interact with customers in a positive and professional manner, as a remote customer service representative.

Course Objectives

In the Excellence in Technical Customer Service Training course, you will:

· Understand why profit is a primary objective of businesses and Support plays a role in contributing to profitability.
· Learn how Customer Support can affect customer perceptions about products, brands, and companies.
· Gain the skills to achieve a more efficient support organization, which can accomplish more than inefficient groups.
· Learn how the ability to provide timely, quality answers to customer issues can be the essence of support’s mission and a primary factor in driving customer satisfaction, retention and relationship growth.
· Focus on customers’ top two expectations to save time and reduce stress
Manage customer expectations by personality style
· Deal with difficult customers
· Respond effectively to specific customer behaviors

HRCI Professional in Human Resources (PHR)
HRCI Senior Professional in Human Resources (SPHR)
SHRM Certified Professional (SHRM-CP)

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Excellence In Service Training

Training Delivery Methods

With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.

Classroom Live Training

Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.

With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.

Classroom Virtual Training

Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.

Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.

Live Online Training

Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.

Delivering live training to multiple locations at one time
100% live, instructor led training in a classroom setting without excess travel.
Dramatically reduced class cancellation rate.

Private Group Training

Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:

Instructor Consult to get to know your instructor and convey your customized requirements
Course Curriculum tailored to your specifications and displaying your organization's branding
On-Line course evaluations provided for your review
Post-Assessments to ensure your learners have fully comprehended

On-Demand Learning

On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.

With On-Demand, you learn at your own pace and in the convenience of your own space.

With Learn at your own pace…

Personal industry leading trainers and instructors right on your own desktop.
Acquire leverage to better career opportunities.
Learn the latest information technology.
Increase your earning potential
Get Certified

Try Before You Buy…
If you would like to experience On-Demand before you purchase, send an email to: ondemand@productivitypointls.com to receive your Course Demo Code.

Excellence in Technical Customer Service

Class Schedule