Excellence in Technical Customer Service

Category ID Duration Level Price
Customer Service 13675 1 Day(s) Foundation $695.00

Excellence in Technical Customer Service

Live, Online Class Schedule

Delivery Format Date Time Register
Live Online 12/19/2024 - 12/19/2024 10:00 AM - 4:00 PM EST Register
Live Online 02/21/2025 - 02/21/2025 10:00 AM - 4:00 PM EST Register
Live Online 04/21/2025 - 04/21/2025 10:00 AM - 4:00 PM EST Register
Live Online 06/20/2025 - 06/20/2025 10:00 AM - 4:00 PM EST Register

Live Training Center

Address


Live Online


Live, Online

Call Us

US Toll Free 844-238-8607

Email Us


info@productivitypointls.com

Course Overview

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative.

You will also need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you will learn how to develop skills that will help you interact with customers in a positive and professional manner, as a remote customer service representative.

Course Objectives

In the Excellence in Technical Customer Service Training course, you will:
Understand why profit is a primary objective of businesses and Support plays a role in contributing to profitability.
Learn how Customer Support can affect customer perceptions about products, brands, and companies.
Gain the skills to achieve a more efficient support organization, which can accomplish more than inefficient groups.
Learn how the ability to provide timely, quality answers to customer issues can be the essence of support’s mission and a primary factor in driving customer satisfaction, retention and relationship growth.
Focus on customers’ top two expectations to save time and reduce stress Manage customer expectations by personality style
Deal with difficult customers
Respond effectively to specific customer behaviors

HRCI Professional in Human Resources (PHR)
HRCI Senior Professional in Human Resources (SPHR)
SHRM Certified Professional (SHRM-CP)

There are no prerequisites for this course.

Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.

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Suite 205
Sunrise, Florida 33323
United States

Contact
T 1-844-238-8607
P 1-954-425-6141
F 1-954-928-9057
E info@productivitypointls.com

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