Feedback Skills for Leaders

Part 1: Understanding Resistance to Criticism
• What Is Critical Feedback?
● The Impact of Gender on Feedback
● Gender Communication & Leadership
● Effectiveness
● Generational Differences in Feedback
● Influence of Parental Messages
● Critical Feedback Messages to Watch Out For
● Counteracting Self‐Criticism & Past Messages
• Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback
● How We Perceive Critical Feedback
● Types of Critical Feedback
● Three Stages of Response
● Assertive Techniques to Deal with Criticism
● Technique 1: Fogging
● Technique 2: Admitting the Truth
● Technique 3: Requesting Specific Feedback
● Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback
● Barriers to Giving Constructive Feedback
● Overcoming Obstacles
● Benefits of Voicing Feedback Regularly
● Understanding Constructive Feedback:
● Step 1: Set Realistic Goals & Expectations
● Step 2: Research the Facts
● Step 3: Choose Your Timing
● Step 4: Be Specific, Using the DASR Script
● Providing Feedback with "I" Statements
● Step 5: Monitor & Follow Through
● The Impact of Technology on Feedback
● Critiquing Your Manager or Colleague
● Using the DASS Script
● Providing Unsolicited Feedback
● Turning Complaints into Proposals

Part 4: Giving Positive Feedback
● The Powerful Impact of Praise
● Rethinking Barriers to Praising Others
● Guidelines for Giving Positive Feedback
● Public vs. Private Praise
● Praising Upward

Part 5: Handling Recurring Problems
● Five Steps in Discussing Recurring Problems
● The Importance of Follow-Up