ITIL® 4 Strategist: Direct, Plan and Improve

• Understand the Key Concepts of Direct, Plan & Improve • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system • Understand and know how to use the key principles and methods of continual improvement for all types of improvements • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement • Understand and know how to direct, plan and improve value streams and practices