ITIL® 4 Specialist: Create, Deliver and Support

Category ID Duration Level Price
ITIL 13722 3 Day(s) Foundation $2,397.00

ITIL® 4 Specialist: Create, Deliver and Support

Live, Online Class Schedule

Delivery Format Date Time Register
Live Online 01/06/2025 - 01/08/2025 8:30 AM - 4:30 PM EST Register
Live Online 02/10/2025 - 02/12/2025 8:30 AM - 4:30 PM EST Register
Live Online 02/19/2025 - 02/21/2025 11:30 AM - 7:30 PM EST Register
Live Online 03/10/2025 - 03/12/2025 8:30 AM - 4:30 PM EDT Register
Live Online 04/28/2025 - 04/30/2025 8:30 AM - 4:30 PM EDT Register
Live Online 05/05/2025 - 05/07/2025 8:30 AM - 4:30 PM EDT Register
Live Online 06/02/2025 - 06/04/2025 11:30 AM - 7:30 PM EDT Register
Live Online 06/16/2025 - 06/18/2025 8:30 AM - 4:30 PM EDT Register

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ITIL® 4 Specialist: Create, Deliver and Support

Course Overview

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines

ITIL® 4 Specialist: Create, Deliver and Support

Course Objectives

• Understand how to plan and build a service value stream to create, deliver and support services
• Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services
• Preparation to sit the ITIL 4 Create, Deliver, Support examination
• Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• Preparation to sit the ITIL 4 foundation examination

This course prepares you for the ITIL 4 Specialist: Create, Deliver and Support examination and is one of the four modules that lead to the award of ITIL 4 Managing Professional status.

Course Prerequisites

Candidates must hold the ITIL 4 Foundation certificate.

Related Courses

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