Diversity and Inclusion

Module 1: Behaviors that Create Separation
Objectives
• Understand the difference between the historical and current approaches to diversity awareness training.
• Understand the subtle ways that bias occurs.
• Identify instances of devaluing others through micro-inequities

Topics
The Difficulty of Diversity Training
o The Problem: Focusing on Differences
o The Solution: Focusing on Respectful Interactions
Understanding Bias
o Fundamental Attribution Error (FAE)
Subtle Stereotyping
o Individual Activity: Personal Reflection
Virtually Imperceptible Inequities
o Examples of Micro-Inequities
o Individual Activity: Devaluing Others Self-Assessment
o The Antidote: Micro-Affirmations

Module 2 : Fostering a Culture of Inclusion
Objectives
• Establish a framework to increase inclusion at the organizational level.
• Recognize different ways of conveying respect to individuals.
• Learn to address conflict productively and respectfully.

Topics
Organizational Approach to Inclusion
o Framework for Organizational Inclusion
o Group Activity: Inclusion in Your Workplace
o Workplace Design
o Individual Approach to Inclusion
o Individual Activity: How Inclusive Are You?
o Employee Behaviors
o Manager Behaviors
o Individual Activity: Identify Individual Employee Skills

Showing Respect
o Different Ways of Conveying Respect
o Direct vs. indirect
o Timeliness
o Individual vs. group
o Hierarchy
o Reserved vs. emotional
o Individual Activity: What Respect Means to You
o Communicating with Respect
o Group Activity: Practice Communicating with Respect

Productive Conflict Resolution
• Laying the Groundwork
• Acknowledge that diversity-related issues may be contributing to the conflict.
• Discuss the issue with the other person and determine how you both perceive it.
• Act in good faith.
• Share your observations with an attitude of openness and curiosity.
• Separate substantive issues from “style” differences.
• Decide how to approach the resolution process.
• Consider possible causes.
• Identify the needs of each side.
• Consider “achieving disagreement.
• Group Activity: Practice Respectful Conflict Resolution

Module 3 : Lead by Example

Objectives
• Exhibit behaviors that influence others to be part of the solution.
• Offer and receive feedback respectfully.
• Learn ways to surpass barriers and seek personal growth.

Topics
Be Part of the Solution
o Don’t Look to Be Offended
o Respond with Grace While Setting the Record Straight
o Speak Up if You Experience or Notice Truly Offensive Behavior
o Treat Others with Respect
Confronting Negative Behavior Respectfully
o How to Give Feedback
o How to Receive Feedback
o Group Activity: Practice Giving and Receiving Feedback
o Seek Personal Growth
o How Do You View Your Career Path?
o Seek a Mentor/Be a Mentor

Module 4 : Managing Issues of Diversity

Objectives
• Identify barriers and enablers to the diversity initiative
• Demonstrate strategies for bridging differences and managing issues
• Describe strategies for handling sensitive situations
• Describe how to move from conflict to collaboration

Topics
Building bridges
o Identifying barriers to diversity
o Identifying enablers to diversity
Improving your workplace
o Strategies for overcoming differences
o Communicating about
o Diversity
o Body language
o Communicating with respect
o Managing Issues
o Handling sensitive situations
§ Techniques for Giving feedback
§ Techniques for receiving feedback
Determining conflict styles
Thomas-Kilman Conflict Model
Accommodating
Avoiding
Competing
Compromising
Collaborating
Case study
Valuing a vision of diversity

Learning Summary
Objectives
o Revisit the course’s key insights and lessons.
o Test your knowledge with a quick quiz.
Action Plan
Test Your Knowledge
Appendix
Review